1. Scope of the Refund Policy
This Refund Policy outlines the terms and conditions for refunds, cancellations, and event rescheduling for tickets purchased via tickets.invitation.az (operated by INVITATION GROUP LLC).
2. Event Cancellation
If an event is officially canceled by the organizer:
- Ticket holders are entitled to a 100% full refund of the nominal ticket price.
- Refunds are processed automatically to the original bank card used at checkout within 7 to 14 business days, with no service fee deductions.
- Ticket buyers receive an immediate email and WhatsApp notification regarding the cancellation and refund schedule.
3. Event Postponement or Venue Change
If an event is rescheduled to a new date or relocated to a different venue:
- All purchased tickets remain valid for the new date and time automatically.
- If the buyer is unable to attend on the rescheduled date, they may request a full refund within 14 calendar days of the official postponement announcement.
4. Customer-Initiated Cancellation
If an attendee chooses to cancel their own attendance:
- Requests submitted at least 48 hours prior to event commencement may be refunded in accordance with the specific organizer's event terms, minus bank and processing fees.
- Tickets are strictly non-refundable if cancellation is requested less than 48 hours before the event start time, or after the event has commenced.
- Ticket transfers to another person can be performed free of charge through the user's Portal Account.
5. Division of Responsibility
tickets.invitation.az acts as an authorized ticketing distribution platform and payment agent on behalf of the event organizer. The legal organizer named on the event page bears sole responsibility for the event programme, safety, scheduling, performance quality, and adherence to advertised talent.
6. How to Request a Refund
To request a refund, please contact our support desk with your Order ID and Ticket Reference code:
- E-mail: bilet@invitation.az
- WhatsApp / Phone: +994 50 425 13 57
- Office Address: Baku, Azerbaijan (INVITATION GROUP LLC)
- Customer Service Hours: Monday – Saturday, 09:00 – 20:00 (AZT)